In accordance with the Personal Data Protection Act 2010, we would like to inform you regarding the way we would use your personal data. We recommend you to read this Privacy Policy so that you understand our approach towards the use of your personal data.

By submitting your personal data to us, you will be treated as having given your permission, where necessary and appropriate, for disclosures referred in this Policy.

CARLO RINO GROUP BERHAD [200901037127 (880257-A)] and / or its group of companies (“Carlo Rino Group of Companies” https://ir.carlorino.net/corporate-structure/) will only retain the personal data you have supplied for as long as is necessary to achieve the purposes outlined in this Privacy Policy and in line with its data retention guidelines. We will take all reasonable steps to ensure all personal data is destroyed or permanently deleted if it is no longer required for the purpose for which it is to be processed.

WHAT DOES THIS PRIVACY POLICY COVER?

This Privacy Policy is to inform you regarding the use of your personal information which is collected when visiting this website or any of our websites and / or when you enroll into our membership program, affiliate, dealership and other related program or such other promotional events requiring your personal data.

This Privacy Policy applies to the majority of our membership / events / websites. However there may be occasions where there is a need to have a slightly different Privacy Policy. Whenever a website of Carlo Rino Group of Companies has a different Privacy Policy, it will be made clear that the Privacy Policy differs from this general Carlo Rino Group Berhad Privacy Policy. On your journey around our websites, please check the Privacy Policy of each website which you visit and do not assume that this Privacy Policy applies to all Carlo Rino Group of Companies websites.

WHO IS RESPONSIBLE FOR THE PERSONAL INFORMATION COLLECTED BY CARLO RINO GROUP BERHAD OR AND / OR ITS GROUP OF COMPANIES AND / OR THIS WEBSITE?

Your personal data is controlled ultimately by CARLO RINO GROUP BERHAD [200901037127 (880257-A)] whose business address is at Lot No. L2-05, 2nd Floor, Ikon Connaught, No. 160, Ikon Connaught, Taman Connaught, Cheras, 56000 Kuala Lumpur, Malaysia.

 

PURPOSES OF THE COLLECTION OF YOUR DATA

We collect and use personal information (including name, address, telephone number and email) to better provide you with the required services, or information or our promotional or latest products. We would therefore use your personal information in order to:

  • assess or process your application for membership
  • update or send you on the latest products and information or items on offer or special promotion
  • respond to queries or requests submitted by you
  • process orders or applications submitted by you
  • administer or otherwise carry out our obligations in relation to any agreement you have with us
  • anticipate and resolve problems with any goods or services supplied to you
  • create products or services that may meet your needs
  • statistical analysis
  • customer administration
  • profiling service preferences
  • finance and marketing operations and activities and / or as required in the provision of our services but not limited to credit control services
  • in compliance with any regulatory, statutory or legal obligation imposed on us by any relevant authority
  • to comply with any order of court or directive from authorities investigating any alleged fraud, misdeed and / or abuse or to enforce any of the terms in our website terms of use and notices or, where such action is necessary to protect and defend the rights or property of Carlo Rino Group of Companies.
  • to conduct market research of users of our products

If we wish to use your personal information for new purposes, we will offer you the means to consent to those new purposes.

To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing. Please note that the supply of personal data by you is voluntary.

Additionally, if at any time you wish us to stop using your information (or the information of another person who may be identified from your information) for any or all of the above purposes, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.

In addition, the collected personal data will be transferred to selected third parties, and / or our subsidiary or related companies which may be located outside of Malaysia as part of the services offered to you through our site.

These third parties will not use your personal information for any other purposes than what we have agreed with them. We will request those third parties to implement adequate levels of protection in order to safeguard your personal information.

We respect your personal information and therefore, we will take steps to ensure your privacy rights continue to be protected if we transfer your information outside of Malaysia in this way. In addition, if you use our services while you are outside Malaysia, your information may be transferred outside Malaysia in order to provide you with those services.

Except as set out in this Privacy Policy, we will not disclose any personally identifiable information without your permission unless we are legally entitled or required to do so (for example, if required to do so by legal process or for the purposes of prevention of fraud or other crime) or if we believe that such action is necessary to protect and / or defend our rights, property or personal safety and those of our users / customers or other individuals.

Please be assured that we will not use your information for any of the purposes if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.

 

USERS UNDER 18

If you are under 18, please get your parent / guardian’s permission beforehand whenever you provide personal information to us in this website. Users under 18 without this consent are not allowed to provide us with personal information.

 

THE TYPE OF INFORMATION WE COLLECT

Personal Information Collection

We collect and use your personal information (i.e. personal information which identifies you, e.g., your name and postal address, date of birth, gender, telephone and fax numbers, email address, and credit / debit card information; lifestyle) only with your knowledge and consent when you use any of Carlo Rino Group of Companies websites or upon your application for our services, our products, or when you respond to communications from us (such as contests, questionnaires or surveys) and other information collected on registration or through surveys and to create our customer base.

When you request pages from our website server, it automatically collects some information about your preferences, including your IP address.

We do not monitor or permanently store third party information save for the purpose of accounting, billing or record keeping, or unless required by law.

 

KEEPING OUR RECORDS ACCURATE

We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.

 

SECURITY OF YOUR PERSONAL DATA

As we value your personal information, we will ensure an adequate level of protection. We have therefore implemented technology and policies with the objective of protecting your privacy from unauthorized access, improper use, unlawful destruction or accidental loss. All our employees and data processors, who have access to and are associated with the processing of personal information, are obliged to respect the confidentiality of your information

The internet is not a secure medium, and communications over the internet may be subject to third-party interception. We cannot accept responsibility for any unauthorized access or loss of personal information.

While we cannot guarantee that loss, misuse or alteration of data will not occur, we will make reasonable efforts to prevent such unfortunate occurrences.

Personal information that we collect from you will be stored and backed up securely in an environmentally-controlled location. Only authorized personnel with user ID and password from us have access to the information.

 

USE OF YOUR PERSONAL INFORMATION SUBMITTED TO OTHER WEBSITES

On our websites, we may have links to other websites or you are referred to our website through a link from another website. We therefore cannot be responsible for the privacy policies and practices of other websites. Such content is subject to their terms of use and any additional guidelines and privacy information provided in relation to that use on their website.

We recommend that you check the policy of each website you visit to better understand your rights and obligations especially when you are submitting any type of content on those third party website. Please contact the owner or operator of such website if you have any concerns or questions.

 

DISCLOSURE PRINCIPLE

We will not sell or rent your personal information to third parties. Except as provided for herein, we will not disclose personal information about you to any third party without your consent.

We may from time to time contact you on behalf of external business partners about particular goods, offers or services that may be of interest to you. In those cases, personal information that may identify you will not be transferred to the third party. All communication whether from us or our business partners will be sent to you by us.

We may however, need to work with authorised third parties to provide part or all of our website and / or other services to you or to perform market research and statistical analysis. In such situations, we will share your personal information as is necessary for the authorised third party to perform these services, on a strictly confidential basis. These parties are not allowed to use your personal information disclosed to them except for the limited purpose of providing the particular service for us. By using and continuing to use our website you are deemed to have consented to such disclosure.

Without limiting the above, we may disclose your personal information about you and / or your membership to companies within our group of companies for accounting or reporting purposes, subject to the terms of this Policy.

We may disclose your personal information to subsidiaries within our group of companies or other organisations for the purpose as outlined herein. We may also provide your information to carefully selected third parties whose products or services it believes may be of interest to you. If you do not wish for us to disclose your information, please notify us via e-mail to pdpa@carlorino.net  or contact our Customer Service Careline at +603-9108 9666.

 

YOUR RIGHT TO REQUEST ACCESS TO PERSONAL DATA

You are entitled to request access to your personal data that is processed by us with reasonable notice.

 

YOUR RIGHT TO REQUEST CORRECTION OF PERSONAL DATA

You are entitled to request the correction of your personal data that is held by us with reasonable notice. With respect to this, you may request correction and / or update of your personal data that is inaccurate, incomplete or out-of-date; and request retention of your personal data only as long as necessary for the fulfillment of the purpose stated herein.

 

COOKIES POLICY

We use the term “cookies” to refer to cookies and other similar technologies covered by the EU Directive on privacy in electronic communications.

Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files. When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.

We use cookies to learn more about the way you interact with our content and help us to improve your experience when visiting our website.

Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.

Some of the cookies we use are session cookies and only last until you close your browser, others are persistent cookies which are stored on your computer for longer.

For some of the functions within our websites we use third party suppliers, for example, when you visit a page with videos embedded from or links to YouTube. These videos or links (and any other content from third party suppliers) may contain third party cookies and you may wish to consult the policies of these third party websites for information regarding their use of cookies.

We will not use cookies to collect personally identifiable information about you. However, should you wish to do so, you can choose to reject or block the cookies set by us or the websites of any third party suppliers by changing your browser settings. Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

CHANGES TO THIS POLICY

From time to time we may make changes to this Privacy Policy. If we make any substantial changes to this Privacy Policy and the way in which we use your personal data we will post these changes on this page and will do our best to notify you of any significant changes. Please check our Privacy Policy on a regular basis.

 

HOW YOU CAN CONTACT US

If you would like to contact us about our Privacy Policy, you can do so by contacting us via Customer Service Careline +603-9108 9666 or pdpa@carlorino.net.

In General

Carlo Rino (“www.carlorino.net”) (“Website”) is a website owned and operated by CR Boutique Sdn Bhd (Company No. 742416-H) (“CRB”), a company registered in Malaysia. In these terms and conditions “we” or “us” mean CRB and its affiliates and subsidiaries and “you” means the user and/or the coustomer of the Website. Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms and Conditions”). By accessing to and using of the Services, you indicate that you accept the Terms of Services and that you agree to abide by them, We reserve the right to change the Terms of Services from time to time without prior notice to reflect changes made to the operation of the website. You are advisable to check this page regularly to update yourself on any changes and apprise yourself of the then current terms and conditions applicable to your use of this Terms of Services.

We reserve the right to withdraw or amend the Services without prior notice and We will not be liable if for any reason this Website is unavailable at any time or for any period.

This Website may contain links to other websites (the “Linked Sites”), which are not operated by www.carlorino.net. www.carlorino.net has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

The material contained on this Website is provided for information purposes only and it shall not give rise to any commitment or obligation by us. Any information on the Website shall not constitute any part of an offer or contract.

Privacy Policy

By using this Website, you consent to any personal information which we may obtain about you via (either this Website, by email, telephone or any other means) being collected, stored and otherwise processed in accordance with the terms of the Privacy Policy. You further warrant that all data provided by you is accurate. We may update our Privacy Policy from time to time, in our sole discretion, and post an updated version of the Privacy Policy at the Privacy Policy section of this Website.

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.carlorino.net will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

You agree that your access of this Website and use of the Services herein shall at all times be in compliance with all applicable legislation, laws and regulations and our guidelines and policies governing the same.

We reserve the right, in our sole discretion, to reject, edit or refuse to post any content and to remove any content from this Website, whether or not the content is expressly prohibited by these Terms of Services, or to restrict, suspend, or to terminate your access to all or any part of the services at any time, for any or no reason, with or without prior notice, and without liability.

Intellectual Property Right

The intellectual property rights in all software and contents (including photographic images, text, script, music, sound, photograph, art, video and other multimedia work or any combination thereof) at all times made available to you on or through this Website remains the property of www.carlorino.net or its licensors and are protected by copyright , trademarks, service marks, patents and any other applicable intellectual property or proprietary rights, all of which are at all times owned exclusively by us or the relevant third party vendor, advertiser, affiliate or other third person, where applicable. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Despatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with www.carlorino.net you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.carlorino.net retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be www.carlorino.net or may in some cases be a third party. Where a contract is made with a third party www.carlorino.net is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply to you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute an acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of the error/changes in the price of any goods as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled and if you cancel and you have already paid for the goods, you will receive a full refund subject to the compliance of the Return and Refund Policy.

Delivery costs will be charged in addition; such additional incidental charges will be clearly displayed where applicable and included in the ‘Total Cost’.

We feature the goods on this Website are carefully selected for sale. The goods are subject to availability. Once the good is sold out, it will be withdrawn from sale on this Website at the earliest opportunity and may not be available again. If a good you have ordered becomes out of stock between the time when your order is placed but before we accept the order, we shall notify you as soon as possible and you will not be charged for the out of stock good.

(c) Payment

Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law www.carlorino.net and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect www.carlorino.net’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with www.carlorino.net and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.carlorino.net.

Indemnity

You agree to indemnify, defend and hold harmless www.carlorino.net, its agents and officers,directors, employees, consultants, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Services.

Variation

www.carlorino.net shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

Invalidity

If any part of the Terms of Services is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Services will not be affected.

Governing Law

The Terms of Services shall be governed and interpreted in accordance with the laws of Malaysia without giving effect to any principles of conflicts of law. Those who choose to access this Website do so on their own initiative and are responsible for compliance with the laws of Malaysia.

Comments and Complaints Procedure

Please direct any questions, complaints or comments you may have in relation to the contents or services provided by this Website at https://www.carlorino.net/my/contact-us

Entire Agreement

The Terms of Services constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.carlorino.net. Any waiver of any provision of the Terms of Services will be effective only if in writing and signed by a Director of www.carlorino.net.